Frequently Asked Questions
SHIPPING & DELIVERY
How much is shipping?
We deliver nationwide for P200. Free Shipping for orders P4,000 and up.
How long does delivery take?
For Metro Manila orders, we deliver in 3-5 business days. For provincial orders, please give us up to 10 business days to deliver your order. If your package hasn’t arrived after 5 business days, please email us at firstname.lastname@example.org.
What are my online payment options?
- Credit card : Visa, Mastercard
- Cash On Delivery
How do I use a promotional or discount code?
Please enter your promo code in the "Promotions" area of your basket and click on "Apply". The promo code and the corresponding discount will appear in your basket. Please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then lose the promotion amount of the returned item.
RETURN AND EXCHANGE POLICIES
How do I return a product bought in bananarepublic.com.ph online shop?
Due to the extended Enhanced Community Quarantine, our returns option is not available at this time. We've adjusted our service for our customers and return period is extended to 45 days from date of receipt.
- You have the right to cancel your purchase and return any purchased products for the following reasons:
- Change of Size – the product you ordered does not fit you
- Wrong/Damaged item – the product you received was not the one you ordered or the product you ordered was damaged when you received it
- Please note that change of size can only be requested once. We will shoulder the courier/shipping back to the customer for the first exchange only.
- Items bought that are on promo or sale will not be valid for return or exchange.
- Items for return shall be accepted within 45 days from the date of receipt.
- Items for return must be in good, saleable condition, with its original packaging with original tags and box.
- Only products purchased from this website may be returned online or in any Banana Republic Philippines Store. Please contact our customer service by email email@example.com to declare the items you wish to return. We will send you the necessary documents and provide instructions to facilitate your return request.
Please take note that any return or exchange without prior notification through phone or email shall not be accepted. For the complete return policy, please click here.